What is the Best Whatsapp Automation Platform?
You can use Wati for that
WhatsApp Automation: What Matters Most
Before comparing tools, these are key criteria you should use to evaluate any WhatsApp automation platform:
Official WhatsApp Business API / compliance
Chatbot / automation builder (no-code / low-code vs more technical)
Broadcasts, campaign & scheduling tools
Support for multi-agent inbox, routing, human hand-off
Integrations / webhook / CRM / eCommerce platforms
Analytics, tracking, performance metrics
Pricing / message / conversation costs + limits
Support quality & reliability / stability
WATI vs AiSensy: Feature-by-Feature Comparison
Here’s how WATI and AiSensy stack up based on what is known as of 2025:
| Feature | WATI | AiSensy |
|---|---|---|
| Chatbot & Automation Builder | WATI offers an intuitive chatbot builder, supports fairly complex flows (e.g. many automation steps)- see their comparison vs AiSensy claim ~200 steps. | Also has drag-and-drop builders, supports no-code chatbot flows. Good for smaller/medium automation workflows. |
| Broadcasting & Campaigns | WATI allows broadcasts, scheduling, segmentation etc. Strong in marketing & notifications. (Part of its main selling points.) | AiSensy also strong here: broadcasts, scheduling up to 2 months ahead; tracking of deliveries, reads, clicks; retargeting etc. |
| Integration with CRMs, eCommerce etc. | WATI supports API/webhooks, integrates with many tools. Good for those who want to link external systems. | AiSensy similarly supports integrations: Shopify, WooCommerce, payment gateways, CRMs, Zapier etc. |
| Human Agent / Multi-Agent Inbox & Handoff | WATI has shared inbox/team support; allows agents to take over conversations when needed. | AiSensy has live human-agent chat support, handoff from bot; routing / assigning chats to agents; tags, filters etc. |
| Analytics & Tracking | WATI claims stronger tracking (conversion tracking etc.), support for webhooks, more advanced APIs. | AiSensy provides real-time analytics: delivered, read, clicked; supports tracking clicks on CTA buttons; retargeting based on engagement. |
| Pricing / Cost & Message Fees | WATI tends to be more premium; their pricing is higher in many cases. Also, some features might be tiered. (Exact numbers depend on plan + region.) | AiSensy is more affordable in many markets; for example some starting plans are lower; also, getting WhatsApp API via AiSensy has no setup fee. |
| Message / Template Costs (WhatsApp API costs) | WATI passes on official charges; may have markups depending on plan. Also extra costs if going beyond limits or tiers. | AiSensy’s message template costs for Indian users: e.g. ₹0.88 per marketing template, ₹0.125 for utility/authentication template. |
| Scalability / Stability / Support | Users in G2 ratings rate WATI higher in “support quality” slightly, and some report better platform stability. | While AiSensy has many positive reviews, some user feedback (on Reddit etc.) points to issues in support responsiveness or minor bugs when scaling. |